Client Letter Regarding Kid Policy

Our goal at Essence is to provide an atmosphere where clients can relax, unwind, and rejuvenate. As we’ve grown, it has become necessary to address one issue in particular in an effort to preserve the quality of each client’s experience.

Fairly recently, we implemented a policy in which children under the age of 13 are welcome in the salon and spa by appointment only. While in the salon for appointments, we maintain an expectation of good behavior. This includes sitting still and speaking at a normal volume.

The nature of our business requires us to use tools that can be very dangerous to children: spinning chairs, hot curling irons, hair color chemicals, HOT wax, the list goes on. We ask that you monitor your children carefully while they are in the salon so that they do not accidentally get hurt.

We also ask that parents commit to indulging in the rare treat of time to themselves by arranging for childcare during their appointments. This is all done with our best intention to preserve an enjoyable experience for all.

Moving forward, clients that bring their child(ren) to the salon will be asked to reschedule their appointment for a time when they can arrange for childcare.

I understand that you have many salon and spa options and I truly appreciate that you have chosen Essence. I apologize for any inconvenience this may cause you and sincerely hope that you will continue to choose Essence for your beauty and relaxation needs in the future.

Thank you,

Kim Taylor